1. Personal information we collect

We only collect personal information (such as your name, contact details, or job address) when you knowingly and voluntarily provide it — for example, when requesting a quote, booking a job, or contacting us. We handle this information in accordance with applicable Australian privacy laws.

2. How we use your information

Your personal information is used only for the purpose for which it was submitted — such as scheduling work, providing quotes, or following up on enquiries. Copies of correspondence may be stored for record-keeping and back-up purposes.

3. Account registration

Registration is completely optional. If you choose to register, we may collect your name, email address, phone number, and postal address so you can access our full range of services. You can update this information at any time by logging into your account.

4. Payment details

Credit card and payment details are used solely to process your payment and are deleted once the transaction is complete.

5. Disclosure of your information

We do not sell or share your personal information except in the following situations:

• Where necessary to engage trusted subcontractors or suppliers to complete your job.
• Where required by law.
• Where we have reasonable grounds to believe disclosure is necessary to protect our rights, property, or the safety of others.

6. Security

We take reasonable steps to protect your personal information and review our security practices regularly. While no internet transmission is completely secure, we do our best to safeguard your data. Our staff and contractors are required to maintain confidentiality of all personal information we hold.

7. IP addresses & cookies

Our web server collects IP addresses to help diagnose technical issues. We also use cookies to improve your browsing experience and monitor site usage in aggregate — this data cannot be traced back to any individual user.

8. GDPR compliance

Where applicable, we manage your data in accordance with the General Data Protection Regulation (GDPR).

9. Accessing or correcting your information

If you believe any information we hold about you is incorrect or out of date, please contact us and we will arrange to have it corrected.

10. Links to other websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies before providing any personal information.

11. Questions or complaints

If you have any concerns about how we handle your information, please contact us. For more information about privacy rights in Australia, visit the Office of the Australian Information Commissioner.