1. About us

[Your Business Name] Pty Ltd (ABN: [Your ABN]) is a licensed trade business operating in [State/Territory], Australia. We provide [electrical / plumbing / carpentry / general trade] services to residential and commercial customers.

2. Quotes and pricing

• All quotes are valid for 30 days from the date of issue unless otherwise stated.
• Quotes are based on the scope of work described at the time. Additional work identified on-site may incur additional charges — we will advise you before proceeding.
• Prices are in Australian dollars and inclusive of GST unless otherwise stated.
• We reserve the right to adjust pricing if the cost of materials changes significantly between quote and completion.

3. Bookings and cancellations

• Bookings are confirmed once you receive written confirmation from us.
• Cancellations must be made at least 48 hours before the scheduled start time. Late cancellations may incur a call-out or administration fee.
• We reserve the right to reschedule due to weather, illness, or circumstances beyond our control. We will provide as much notice as possible.

4. Payment terms

• Payment is due upon completion of work unless a prior written arrangement has been made.
• For larger jobs, a deposit of up to 20% may be required to secure materials and scheduling.
• We accept payment by bank transfer, credit card, or cash. Card surcharges may apply.
• Overdue invoices may attract interest and debt recovery costs. Accounts unpaid after 30 days may be referred to a collection agency.

5. Scope of work

We will carry out work as described in the accepted quote or work order. Any variation to the agreed scope must be approved in writing by both parties before additional work commences. Verbal variations are not binding.

6. Access to site

You are responsible for ensuring safe and clear access to the work area at the agreed time. Delays caused by inaccessible or unsafe sites may result in additional charges or rescheduling. We comply with all relevant workplace health and safety obligations and reserve the right to refuse work on unsafe sites.

7. Warranties and guarantees

• Our workmanship is guaranteed for 12 months from the date of completion, provided the work has not been altered or damaged by a third party.
• Materials and products are covered by the manufacturer’s warranty. We will assist where possible in facilitating warranty claims.
• Warranties do not cover fair wear and tear, misuse, or damage caused by others.

8. Liability

To the extent permitted by law, our liability is limited to the cost of re-performing the services or refunding the amount paid for the affected work. We are not liable for indirect, consequential, or economic loss arising from our services or any delay in completing work.

Nothing in these terms excludes any guarantee or right you have under the Australian Consumer Law.

9. Subcontractors

We may engage licensed subcontractors to carry out or assist with work. All subcontractors are required to meet the same standards we hold ourselves to. We remain responsible for the overall quality of the work delivered.

10. Photos and marketing

We may photograph completed work for use in our portfolio, website, and social media. We will not include identifying information about your property without your consent. If you prefer we do not photograph your job, please advise us in writing before work begins.

11. Dispute resolution

If you are unhappy with our work or service, please contact us first so we have the opportunity to resolve the issue. If we cannot reach a resolution, disputes may be referred to the relevant state building or trade licensing authority, or a recognised mediation service.

12. Governing law

These terms are governed by the laws of [State/Territory], Australia. Any legal proceedings must be brought in the courts of that jurisdiction.

13. Changes to these terms

We may update these terms from time to time. The current version will always be available on this website. Continued use of our services after an update constitutes acceptance of the revised terms.